Haven Solutionz Privacy Policy

Our contact details

Name: Haven Solutionz LTD

Address:
Victory Way Admirals Park, Crossways, Dartford, Kent, DA2 6QD
United Kingdom

Phone Number: +44 2080506039, +44 7391144852

E-mail: info@havensolutionz.co.uk

Website: havensolutionz.co.uk

The type of personal information we collect 

We currently collect and process the following information:

    1. Personal identifiers: This includes information such as the client’s name, address, date of birth, and identification numbers.

    1. Contact details: This includes information such as the client’s phone number, email address, and emergency contact information.

    1. Health information: This includes information about the client’s health status, medical history, medications, and any health conditions.

    1. Demographic information: This includes information such as the client’s gender, ethnicity, and marital status.

    1. Care preferences: This includes information about the client’s care needs and preferences, such as dietary requirements, mobility limitations, and preferred activities.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To provide services or products you have requested from us 

• To communicate with you regarding services or products you have requested from us 

• To manage your account with us and your billing information 

• To provide care and support 

• To comply with legal obligations 

We also receive personal information indirectly, from the following sources in the following scenarios:

• From third-party service providers or vendors, to provide services or products you have requested from us 

• From publicly available sources, to verify information provided by you or to perform background checks

We use the information that you have given us to: 

• Provide services or products you have requested from us 
• Communicate with you regarding services or products you have requested from us 
• Manage your account with us and billing information
• Provide care and support 
• Comply with legal obligations

We may share this information with:

  • Third-party service providers or vendors, to provide services or products you have requested from us. 
  • Legal or regulatory authorities, as required by law.

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:

  • Your consent. You can remove your consent at any time. You can do this by contacting:
Address: Victory Way Admirals Park, Crossways, Dartford, Kent, DA2 6QD
United Kingdom
Email: info@havensolutionz.co.uk

Phone Number: +44 2080506039, +44 7391144852

 

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information 

Your information is securely stored. We keep personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, or as otherwise required by law. We will then dispose of your information by securely deleting it from our systems. Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us:

Address:

Victory Way Admirals Park, Crossways, Dartford, Kent, DA2 6QD
United Kingdom

Email: info@havensolutionz.co.uk


Phone Number: +44 2080506039, +44 7391144852 

if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: 

Address: Victory Way Admirals Park, Crossways, Dartford, Kent, DA2 6QD
United Kingdom
Email: info@havensolutionz.co.uk

Phone Number: +44 2080506039, +44 7391144852
 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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